Privacy Policy

1. Overview & Data Controller

Annapurna Base Camp Guesthouse ("we," "our," or "us") operates high-altitude mountain lodging at 4,130 meters in the Annapurna Sanctuary, Kaski, Nepal. This Privacy Policy explains how we collect, store, and safeguard guest information submitted through our official web application.

2. Information We Collect

When you book a room or contact our expedition desk, we collect:

• Contact Information: Full name, email address, and WhatsApp/phone number.
• Reservation Details: Check-in/check-out dates, room suite category, guest count, and promotional coupon codes.
• Emergency Contact Details: Emergency contact information required for altitude safety and helicopter rescue liaisons.

3. How We Use Your Data

Your information is strictly processed for the following operational purposes:

• Processing, confirming, and managing your high-altitude room reservations.
• Communicating via satellite dispatch and WhatsApp regarding trek conditions, room keys, and weather updates.
• Coordinating emergency medical evacuation with Annapurna Helicopter Rescue Desk if altitude illness occurs.
• We never sell, rent, or lease guest personal information to third-party advertisers.

4. Data Security & Storage

All guest reservation records are stored in encrypted PostgreSQL database instances protected by SSL encryption. Access is restricted to authorized guesthouse administration staff.